Friday, January 5, 2018

A tale of two cable companies

The difference between locally owned and a corporate conglomerate:

It can take an hour or more to get a Comcast cable or Internet rep on the phone to deal with a an outage, billing question or service rep, and most time, Comcast protocols mean it may take several calls, each with a lengthy wait, to resolve your problem.

With ETC, the local cable and Internet company in parts of North Georgia, call wait time is typically three or four rings, and I've never had an issue that took more than one call to resolve.

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